Privacy Policy
At J3 Therapy, your privacy is important to us. Whether you are visiting our website, making an enquiry or booking a treatment, we are committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains what information we collect, why we collect it, how it is used, how it is protected and the rights you have regarding your personal data.
Who We Are
J3 Therapy provides professional Sports Massage, Deep Tissue Massage and Manual Lymphatic Drainage treatments throughout Norwich and the surrounding areas.
For the purposes of UK data protection legislation, J3 Therapy is the Data Controller responsible for the personal information you provide.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Postal address (where required for appointments)
- Date of birth
- Emergency contact details
- Medical history relevant to your treatment
- Information about injuries, symptoms, medications and general health
- Treatment notes and appointment history
- Any information you choose to provide when contacting us
We only collect information that is relevant and necessary to provide safe, effective and professional treatment.
How We Use Your Information
We use your information to:
- Respond to enquiries.
- Arrange and manage appointments.
- Carry out consultations and provide appropriate treatments.
- Maintain accurate treatment records.
- Contact you regarding appointments or changes to your booking.
- Meet our legal, insurance and professional obligations.
- Improve our services and website where appropriate.
We will never sell, rent or trade your personal information to third parties.
Why We Process Your Information
We process your personal information because it is necessary to:
- Provide the services you have requested.
- Comply with legal and regulatory obligations.
- Maintain accurate client records.
- Protect your health and wellbeing during treatment.
- Operate and improve our business.
Where health information is collected, it is processed only where necessary for the safe delivery of treatment and in accordance with UK data protection law.
Confidentiality
Your personal information and treatment records are treated as strictly confidential.
Information will only be shared where:
- You have given your permission.
- We are legally required to do so.
- It is necessary to protect your vital interests or those of another person.
- It is required by our professional advisers or insurers in connection with a legal or insurance claim.
Website Information
When you visit our website, some technical information may be collected automatically. This may include:
- Your IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
This information helps us understand how our website is used, improve its performance and maintain its security.
Cookies
Our website uses cookies to ensure it functions correctly and to improve your browsing experience.
Where required, you will be given the opportunity to manage your cookie preferences. You can also control or remove cookies through your browser settings.
Keeping Your Information Secure
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.
Although no online system can ever be completely secure, we are committed to using appropriate security measures to help protect the information we hold.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably necessary to provide our services and to comply with legal, professional, insurance and tax obligations.
When information is no longer required, it is securely deleted or destroyed.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request erasure of your personal information where appropriate.
- Request restriction of how your information is processed.
- Object to certain types of processing.
- Request a copy of the personal information we hold about you.
- Withdraw your consent where processing is based on consent.
If you wish to exercise any of these rights, please contact J3 Therapy using the contact details provided on this website.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we operate. Any updates will be published on this page with the revised date shown at the top.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please get in touch using the contact details on our website.
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).